Face Coverings:
We are now asking all our facility users to wear face coverings in non-activity areas, such as reception, corridors and changing areas. Face coverings are not required while you are working out.
Policies

Bookings and Bookings Cancellations Policy

Last Updated: 27 Aug 2020

Bookings

  • Bookings can be made in person, by phone, email or online via the website or app.
  • Can be made online up to 7 days in advance from 07:00hrs.
  • Can be made by telephone or in person (subject to availability) 7 days in advance from 07:00hrs.
  • Customers will need their membership or booking number in order to make a booking.
  • To receive a booking number, customers can register free of charge online or attend their chosen Centre in person to complete a short application form. 
  • 14 and 15 year olds are permitted to participate in Aqua classes under the supervision of a responsible adult. For all other workout classes, permission must be gained from the Centre Manager.
  • You must attend all classes/activities that are booked to ensure you don’t receive a strike. You must ensure you have swiped in at reception/gates a maximum of 180 minutes before the class starts to register your attendance.

Cancellations

  • Cancellations can be made in person, by phone, email or online via the website or app.
  • All Classes/Activities (for which a fee is applicable) should be paid for at the time of booking.  In exceptional cases payment within 24 hours may be permitted by the Centre Manager.
  • Classes/Activities may be cancelled up to 2 hours before the start of the class/activity.  Any cancellation in the 2 hour period before a class starts will be given a strike.
  • All customers failing to cancel a booking within the defined cancellation period, or failing to attend a pre-booked activity will be given a strike.
  • If you have not registered your attendance for the class/activity, you will be given a strike. You must attend all classes/activities and registered your attendance a maximum of 180 minutes before the class/activity starts.
  • Strikes will sit active on your account for 90 days. After 90 days the strike will be removed from your account.
  • Once you accumulate 3 active strikes, you will be banned from booking for 7 days into any classes/activities. This will include booking online and in person.
  • Once you have finished the period of your booking ban, your booking privileges will be restored and you will resume with Zero strikes.
  • Customers with payments outstanding will NOT be permitted to book/attend activities until the outstanding payment has been cleared.
  • Booking customers cancelling in line with this cancellation policy will receive a credit which can be redeemed against future purchases.

Age Restrictions

The below information will demonstrate the age restrictions of our activities.

  • Anyone over the age of 14 years of age can use the gym and studio and can make a booking .
  • Anyone over the age of 12 years can use the gym and studio and make a booking but they must be accompanied by an adult .
  • Anyone 8 years plus can use the pool, if under 16 years of age but must be able to competently swim 25 metres and may be subject to a competency test.